Inside Sales Representative

• Develop a reoccurring outbound call plan for specific Physician and other practice channels with an emphasis on increased revenue of existing/defined consumer products.
• Generate new leads from cold and existing contacts available in sales database.
• Source new prospects and qualifying leads to align with target sales goals (quarterly).
• Maintain timely and accurate records for all customer accounts, reports, and all active or sample orders.
• Participate in detailed training with the goal of mastery of all existing products, features, benefits and new product launches.
• Partner with Field Professional Sales Consultants within respective territories on lead generation, customer follow up, and orders.
• Create rapport with established customers and practices to provide exceptional customer experience.
• Guide, respond, and help resolve any current or new account issues received via all communication channels regarding:
  • Product information and sample requests; ordering and order status; account information; new account applications; product quality and medical complaints; patient assistance program; RMA and credit requests; promotions and events; corporate functions
• Other projects assigned as needed

• A high school diploma is required; bachelor’s degree from an accredited university with a focus in Business, Healthcare Administration, or Life Sciences, highly preferred.
• Prior experience with direct B2B sales and OTC/Rx skincare industry highly preferred but not required.
• Proven track record of sales success and exceeding target sales goals.
• Experience in developing business plans, managing budgets, and working with multiple business groups.
• Comfortable maintaining existing relationships and creating new relationships with customers, with emphasized care around healthcare professionals.
• Confidence formulating and delivering a sales pitch and new product features/updates.
• Effective communication skills that can be tailored to all levels, both positive and negative
• Proficiency in Microsoft Office and other technologies.
• Possess an energetic, positive attitude that fosters trust and confidence with internal and external stakeholders.

• Overall business growth (YoY)
• SKU expansion within the region
• New business footprint
• Outbound call volume
• Team and culture building from inside out
• Field activity to support business drivers

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