Customer Success Manager (San Francisco)

Replai is a mission-driven company powered by curious, ambitious, and highly driven individuals. We have developed a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, the app industry, and the power of a growing obsession to delight our customers.

You should be able to achieve results several times higher than what competent people believe possible, in half the time they usually take.

Expect to work with very intense, motivated, and talented colleagues. Willingness to relocate to San Francisco is required, and we will assist with moving costs.

As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve maximum value from Replai's offerings. You should be capable of delivering results that far exceed expectations, in less time than most consider possible. You will work alongside an intensely motivated and talented team. Relocation to San Francisco is required, and we will assist with moving costs.

Your responsibilities include managing the entire customer journey, from onboarding to ongoing success and growth. Your focus will be on building strong, long-lasting relationships and ensuring each customer realizes the full potential of our solutions. Deep understanding of customer needs and providing tailored support at every step are essential.

The ideal candidate has a proven track record in customer success, exceptional communication skills, and the ability to prioritize tasks for outstanding results. Strong organizational skills and the ability to manage multiple accounts simultaneously are crucial.

Responsibilities:

• Oversee the customer journey from onboarding through renewal and growth, ensuring each customer achieves their desired outcomes.
• Collaborate with the team to build and scale Replai's customer success strategy while delivering hands-on support to customers.
• Maintain constant communication with customers to meet their needs and maximize value.

Requirements:

• Thrive in change while remaining highly optimistic and coachable.
• Exceptional organization and time management skills.
• Strong ability to understand customer needs.
• Ability to work in a fast-paced, changing environment with minimal guidance.
• Commitment to self-growth through learning and a desire to be surrounded by highly intense co-workers.

Send your resume and cover letter to [email protected] to apply.

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