Customer Success Manager

Customer Success Manager

Location: San Francisco, CA (On-site, 5 days a week)

Compensation: $100K - $200K

Type: Full-time, Immediate hire

Visa Sponsorship: Not available

About the Role

We are looking for a Customer Success Manager to design, own, and scale the post-sales experience for our growing customer base. This is an exciting opportunity to join a high-growth, early-stage startup and play a pivotal role in shaping how we drive customer outcomes, retention, and expansion.

You'll create onboarding and enablement playbooks, design customer success drivers, and partner closely with our product and leadership teams to ensure customers achieve exceptional value. This is a career-defining role for someone who thrives in fast-paced environments, loves working directly with high-value clients, and is motivated by building systems and processes from the ground up.

What You'll Do

• Build and execute our post-sales success strategy, including onboarding, renewals, enablement, and success playbooks.

• Own a portfolio of high-value accounts, ensuring strong adoption, customer satisfaction, and long-term retention.

• Develop and maintain customer-facing resources such as training materials, decks, and documentation.

• Monitor customer health, analyze data-driven insights, and proactively adjust strategies to improve outcomes.

• Partner closely with the product team to share customer feedback and influence product direction.

• Manage high-touch relationships with six-figure accounts, delivering consistent value and results.

Ideal Candidate

• Experience: 4+ years in customer success, preferably in high-growth startups, with proven ability to build and scale customer success functions.

• Startup DNA: Early-stage or growth-stage experience is essential. You've balanced multiple accounts while building processes from scratch.

• Technical Skills: Strong CRM management expertise and the ability to measure, monitor, and report on customer success metrics.

• Customer Mindset: Comfortable in highly customer-facing roles with executive-level stakeholders, able to drive adoption and retention.

• Communication: Skilled at creating enablement resources and articulating results in concrete, metrics-driven terms.

• Education: Bachelor's degree, ideally from a top university.

Traits We Value

• High energy, ownership mindset, and a go-mode attitude.

• Exceptional relationship-building skills with a bias for action.

• Ability to thrive in ambiguity and create structure where none exists.