GD Support Technician III

Job Description and Duties

This position is Limited Term (12 months); it may become permanent, be extended up to 24 months, or be cancelled at any time.

Under general supervision provided by the Supervising Program Technician III, the Program Technician III will independently provide sensitive and detailed information to employees, state agencies, public, or other public jurisdictions and work on the most technical or critical work performed in the Post Issuance Unit. The Program Technician III will process detailed program information using the FI$Cal System while following Disbursements Bureau guidelines and procedures, while exercising a high degree of initiative and independent judgment. The Program Technician III will be responsible for learning one of several critical Post Issuance Unit functions and will serve as a Subject Matter Expert providing guidance regarding Post Issuance question and providing technical assistance to the Post Issuance Unit supervisor and the General Disbursements Manager.

This position will be require regular contact and communication with the public via a multi-line phone system and via email, and will emphasize the importance of excellent customer service skills.

Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)

Utilizing the FI$Cal System, perform all functions and tasks related to the Post Issuance Unit workloads on a rotating basis and/or as directed by supervisors, including:

• Warrant Redeposits/Returns: Update the status of warrants to inform issuing agencies and STO. Process auto-redeposits for payments issued by FTB, Medi-Cal, EDD, Blue Cross and others.

• Damaged Warrants: Monitor and replace damaged warrants. Verify replacement warrants against original damaged warrants; review the warrant data for accuracy and verify returned damaged warrant detail.

• Warrant Stop Payments: Evaluate and process Replacement/Duplicate Controller’s Warrant/Stop Payment (STD435), Proof of Lost of Destroyed Payroll Warrant (CD113A and CD113B), and In-Home Support Services Request for Void/Stop Payment (IHSS Listings).

• Forged Warrants: Review claims of forgery and approve/disapprove for processing based on laws, rules and regulations.

• Payroll/Garnishments Warrants: Process Payroll Redeposits and Garnishments. Receive, evaluate, file, and maintain payroll warrants for redeposit.

Other duties include:

• Prepare daily statistical reports utilizing Microsoft Excel and FI$Cal to provide data on in-progress and completed work for submission to the General Disbursements GD manager.

• Answer the General Disbursements telephone line and inquiries directed to the email box related to Post Issuance inquiries, providing sensitive and detailed program information.

• Communicate professionally and often with Disbursements Management and SCO division contacts in the Statewide Accounting and Reporting Division, Personnel/Payroll Services Division, Division of Audits, Departmental Accounting Office, and others to resolve complex, sensitive, confidential post issuance concerns.

• Review FI$Cal transactions performed by Post Issuance Unit staff and provide approval or return for edits.

• Act as an expert staff resource responsible for consultation in the varied processes of Post Issuance and functions/navigation of FI$Cal.

• Assist with onboarding and on-the job training of new and less experienced staff within the Post Issuance Unit.

• Utilize 3rd party vendor accounts to mail critical warrants and documents overnight.

• Attend in-person and virtual meetings as a subject matter expert.

You will find additional information about the job in the .

Working Conditions

This position is located at The Park, a quaint and historical campus environment two blocks from McKinley Park, in the heart of residential East Sacramento. Easily accessible from US 50 and I-80, The Park offers free parking, quick walks to local restaurant favorites, and countless lunchtime strolling opportunities through the quiet East Sacramento neighborhood.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Special Requirements

Take the required examination here: Program Technician III Examination

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Maintain regular and predictable attendance.

• Demonstrated commitment to customer service in a fast-paced environment.

• Ability to work independently with solid sense of responsibility, accountability, and integrity.

• Ability to manage a high volume, visible, and impactful workload in a fast-paced environment.

• Effective communication skills, both written and verbal, collaboration, and cooperation.

• Ability to ask effective questions, evaluates information, apply guidelines and procedures, and make accurate and timely decisions.

• Ability to work well with others and maintain good interpersonal relationships.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.