Hospice Quality Assurance Manager

ANGEL CARE HOSPICE OF ARCADIA INC
Arcadia, CA

Job Description

Job Description

Benefits:

  • 401(k)
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
The QA Manager oversees the quality of charting and QUAPI program by managing chart auditsmaking sure care is safe, effective, patient-centered and compliant with regulations.

Key Roles & Responsibilities

1. QAPI Program Oversight

  • Manage and implement the hospice QAPI plan
  • Identify areas for improvement using data (falls, infections, hospitalizations, etc.)
  • Lead performance improvement projects (PIPs)
  • Track and report outcomes to leadership
2. Regulatory Compliance

  • Ensure compliance with:
    • Medicare Conditions of Participation
    • State regulations
  • Prepare for surveys (CMS and state)
  • Conduct mock surveys and audits
  • Maintain readiness at all times (survey-ready culture)
3. Clinical Chart Audits

  • Review patient charts for:
    • Proper documentation
    • Eligibility (LCD guidelines)
    • Timeliness (admissions, recertifications, visits)
  • Identify trends in documentation deficiencies
  • Provide feedback to clinical staff
4. Education & Staff Training

  • Educate staff on:
    • Documentation standards
    • Regulatory updates
    • Quality initiatives
  • Conduct in-services and competency training
  • Collaborate with clinical leadership (DPCS)
5. Incident & Risk Management

  • Oversee reporting and investigation of:
    • Falls
    • Medication errors
    • Patient/family complaints
  • Perform root cause analysis (RCA)
  • Implement corrective action plans
6. Performance Metrics & Data Tracking

  • Monitor key hospice quality indicators:
    • CAHPS Hospice Survey scores
    • Hospitalizations/revocations
    • Pain and symptom management effectiveness
  • Analyze trends and present reports to leadership/IDT
7. Policy & Procedure Management

  • Develop and update hospice policies/procedures
  • Ensure policies align with current regulations
  • Assist departments in implementing policies correctly
8. Interdisciplinary Team (IDT) Collaboration

  • Attend IDT meetings to ensure:
    • Compliance with care planning
    • Documentation supports hospice eligibility
  • Support clinicians with quality improvement strategies
9. Survey & Audit Response

  • Lead response to:
    • State/CMS survey findings
    • ADRs (Additional Documentation Requests)
  • Create Plans of Correction (POCs)
  • Ensure follow-through on deficiencies
Key Skills Needed

  • Strong knowledge of hospice regulations (CMS, state)
  • Clinical background (LVN or RN)
  • Detail-oriented with strong auditing skills
  • Data analysis and reporting ability
  • Leadership and communication skills
Posted 2026-05-30

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