Case Manager
- BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience).
- Four years of case management or housing navigation experience may be substituted for the educational requirementMust have a passion for working and connecting with Veterans.
- A vital customer service and counseling expertise to multi-task is required.
- Must have excellent communication skills.
- Timeliness and attention to detail are essential.
- Must take the initiative; must think outside the box and simultaneously be able to work as part of a team towards unit goals.
- Three or more years of experience working with priority populations.
- A background, experience in Case Management and/or Career Counseling, prior military experience, and experience in homeless services is preferred.
- Proficient in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
- Be assertive, friendly, and willing to work flexible hours to meet objectives and goals.
- A valid Driver’s License is required.
- Through formal and informal assessment strategies, evaluate homeless veterans and families’ housing barriers and other social determinant needs.
- Provide comprehensive case management services and support to homeless veterans.
- Assists veterans in articulating housing goals and developing an action plan to secure or retain housing.
- Assist veterans in building social skills to enhance safe and affordable housing acquisition and retention.
- Identify, create linkages to, advocate for, and coordinate services for veterans.
- Responsible for timely and accurate data collection and reporting into HMIS. Ensures that all work assigned is completed professionally and timely with high levels of data integrity.
- Determine veterans’ eligibility for VA HUD VASH/SSVF, DMH, CoC, and other housing programs.
- Assess veterans’ and families’ housing needs and preferences and assist in the search for appropriate housing, including filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
- Assist veterans and families in obtaining decent and affordable housing in the most integrated, independent, and least intrusive or restrictive environment by taking them out to view housing.
- Monitor and evaluate veterans’ progress, maintaining records in HMIS and other applicable program databases and paper records by adhering to program data collection and reporting requirements.
- Maintain compliance with agency and funder protocols and procedures and maintain confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Maintain compliance with funder and company Waste, Fraud, and Abuse policy.
- Performs all other duties assigned as needed for the efficient operation of the program.
- Responsible for meeting individual performance goals.
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