Business Analyst ($85,100 - $112,400)
- Acts as the liaison between business stakeholders, internal/external partners, and end-users in delivery of all technology projects and support releases.
- Manages all requirements gathering and needs analysis, effectively documenting and articulating strategic requirements to management, business stakeholders, and developers to implement solutions.
- Oversees the intake, organization, and evaluation of new systems enhancement requests from business stakeholders.
- Uncovers all operational requirements, identifies system challenges, and resolves technical issues for the business and customers.
- Reviews and evaluates existing system processes to ensure optimal effectiveness and proposes enhancements as necessary to drive continuous improvement.
- Conducts feasibility analysis of solutions and enhancements to existing marketing and business platforms to ensure the proposed solution fits the needs of the users.
- Supports ongoing change management for business users, provides subject matter expertise during development of training curriculum and conducts end-user training as needed.
- BA or BS in computer science or a computer-related field preferred and 3 or more years of relevant experience.
- Experience with Customer Relationship Management systems, web platforms, operational processes systems, and survey tools. Salesforce Sales, Field Service, Experience Cloud, and Marketing Cloud experience preferred.
- Strong understanding of software development lifecycle; hands-on experience utilizing Jira platform a plus.
- Bachelor's Degree (or equivalent experience)
- 2 - 5 years
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