Email Support Specialist
JOB OPENING — Email Support Specialist ADF Medical Services Inc.
We're hiring a detail-oriented and professional Email Support Specialist to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.
Role: Email Support Specialist
Department: Customer Support & Patient Services
Location: Fully Remote Type: Full-Time / Part-Time
Requirements
What You'll Do:
- Respond to patient and client email inquiries promptly and professionally
- Provide accurate information on services, appointments, billing, and general support
- Compose clear, empathetic, and well-structured email responses
- Track and manage open email tickets to ensure timely resolution
- Follow up with patients and clients to confirm issue resolution and satisfaction
- Escalate complex or sensitive inquiries to the appropriate department
- Document all email interactions accurately in our CRM and support systems
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
Benefits
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Supportive team environment and ongoing coaching
- Career growth opportunities within ADF Medical Services
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