Account Director

Principal Objectives:

The Account Director is responsible for the active account management of a select portfolio of key accounts in their region. A senior member of the Client Success team, they are responsible for nurturing existing enterprise level client relationships and hitting retention and performance targets. This role will proactively assist clients in the use of Vista products and provide guidance, training and support to the regional Client Success team as required. 

A regional role, the Account Director reports to the Regional Head of Client Success who will oversee project prioritization and deployment. 

About Vista

Vista is a global leader in the film industry software solutions. We are one of the leading producers of software for the cinema market worldwide. Vista software is used to operate cinemas in over 65 countries around the world including the USA, Canada, Mexico, UK, India, China, Hong Kong, Taiwan, Australia, New Zealand and others.

Key Responsibilities:

Customer Engagement

• Build and maintain proactive relationships by understanding clients' needs.
• Align client objectives with Vista Group products and services.
• Ensure project oversight, managing escalations as necessary.

Account Ownership

• Own strategically important accounts requiring senior attention.
• Ensure world-class customer service and support.
• Act as the primary liaison between the client and Vista.
• Provide accurate quotes for software and services.
• Lead client planning sessions; document call and account plans.
• Serve as the escalation point for client concerns.
• Occasional domestic and international travel required.
• Support the Account Management team to ensure effective client management.

Billing & Forecasting

• Ensure accurate invoicing across products and services.
• Manage debtors and implement strategies to minimize client debt.
• Maintain customer forecasts in Vista’s CRM system.

Issue Resolution:

• Serve as the escalation point for complex client issues to ensure satisfaction.

Cross-Functional Collaboration:

• Collaborate with sales, product, support, and engineering teams.
• Participate in cross-regional and departmental initiatives.

Continuous Learning

• Stay updated on industry trends and customer needs.
• Expand knowledge of Vista Group software and the cinema industry.
• Perform other assigned duties.

People Management:

• Lead and manage direct reports to meet targets.
• Provide coaching and mentorship to junior team members.
• Ensure team performance meets Vista standards.
• Address performance issues promptly, providing training as needed.
• Train team members on relevant functions.
• Conduct performance and salary reviews as scheduled.

Requirements

• 3+ years of experience with Vista cinema and/or Movio products; includes implementation, configuration, and support.
• Proven track record in managing client expectations and ensuring customer satisfaction.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong interpersonal skills focused on relationship building, negotiation, and conflict resolution.
• BSc in IT, Computer Science, or equivalent preferred.
• Excellent attention to detail and written communication skills.
• Strong problem-solving abilities and client relationship management skills.
• Knowledge of cinema operations.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).

Shared Standards 

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew 

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate.

Shine a Light 

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark. 

Make it Happen 

• We make good things happen as people and as teams through our focus on delivery. 

Chase Great 

• We challenge ourselves and each other to keep improving. 

Benefits

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. We offer:

• Medical, Dental and Vision
• 401(k) with company match
• Cool movie perks
• Great office culture with organized social outings and activities

Sound like you? Apply today!

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Vista Group is an Equal Opportunity Employer:

Vista Group complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.