Receptionist Scheduler (PS)

: Performs activities of the Receptionist as well as Physician Secretary Scheduler, greet, check in patients, verify demographics of patients, verify insurances, update information in computer system and collect co-payments in a friendly, efficient manner. Also scheduling appointments as needed, proactively practicing Advanced Access scheduling guidelines. Mailing patient letters and retrieving information as directed by the assigned provider.

• Check-in and Receptionist
  • Greets patients as they enter and are checked in.
  • Monitors patient flow, checking in patients in a timely manner, notified Medical Staff when patient wait time is more than 15 minutes.
  • Notified Medical Staff when intervention is required. Maintains orderliness of the waiting room and work station.
• Registration and Data Entry
  • Obtains demographic and health plan information according to DOHC Scheduling Policy.
  • Properly determines health plan type. (HMO, PPO/EPO, Medicare, Medi-Medi, Work Comp, Personal Injury)
  • Accurately verifies health plan eligibility documenting coverage dates, policy number, group number, copayment, deductible using EZ-Cap, Health Plan website or voice verification system.
  • Accurately enters all demographic and health plan data into NextGen EPM/EHR with a less than two percent (2%) error rate.
• Patient Portal
  • Proactively encourage patients to enroll in the Patient Portal.
  • Enrollments are complete thoroughly and accurately.
  • Patients are encouraged to communicate via the Patient Portal for various non-emergent requests.
• Correspondence
  • Generates no-show/missed appointment letters daily.
  • Processes patient letters (lab, diagnostic studies, no-show missed appointment) within the eight hour workday in which they were received.
• Scheduling
  • Verifies demographics and health plan assignment.
  • Schedules appointments according to the Desert Oasis Healthcare Scheduling Policy.
  • Referrals are scheduled within 24 hours with the exception of STAT or Urgent authorizations.
  • Check Ascender database for required Five Star assessments and assist patients in scheduling their appointments. If applicable, appointments are confirmed two days prior to the appointment.
• Telephone Etiquette
  • Incoming External Calls are answered within 3-4 rings or less than thirty seconds.
  • Answers calls in a professional manner and tone of voice.
  • Identifies self with Name, Title and Department.
  • Transfers calls to the appropriate department/location.
  • Verifies the callers full name, DOB, Member ID and current demographic information prior to disclosing information. Documents messages in EHR Telephone Template and tasks them to the Medical Staff.
• Payment Transactions and Daily Deposits
  • Copayments are properly documented in Practice Management.
  • Credit Card, Check and Cash payments are processed accurately.
  • Daily Collections/Balancing Log is completed accurately and balances with the Transaction Ledger in Practice Management.
  • Deposits are accurate, matching the Daily Collections/Balancing Log and Transaction Ledger in Practice Management.
• Maintains office supplies and places orders within budget parameters.
• Perform other duties as assigned.

(11245)

• High school diploma or equivalent. High school diploma or equivalent.
• One year of recent experience in healthcare, preferred. Experience may be substituted by the completion of an accredited Administrative Medical Assistant/Medical Front Office Assistant program.
• Basic physicians office practices.
• Proficient in computer skills.
• Detail oriented and ability to multi-task effectively.
• Excellent communication.
• Current California driver's license and proof of auto insurance.