Alternate Office Manager

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
The Employment Program Manager III (EPM III) will serve as a Section Manager/Alternate Manager of the Unemployment Insurance Center Inglewood providing leadership, coaching and managing the EPM Is and the administrative personnel as assigned. The EPM III will model the mission, vision, and values of the Department and of the Branch in interactions with internal and external customers.

The position requires the selected candidate to be knowledgeable in the Unemployment Insurance (UI) program and UI system in order to plan, coordinate, direct, supervise and evaluate the activities of multiple units that handle Determination, Claims Filing and Information Services to UI customers and employers. The EPM III is also responsible to and manage the other functions/production of the UI Center including Appeals, Adjustments, Overpayments, Payment Authorization, Clerical works and Quality Control. More details of the EPM III may be found in the Duty Statement as attached.

Travel may be required. Position exist in Los Angeles County.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Office and cubicle environment and occasional and overnight travel may be required.

Special Requirements

Must have current list or transfer eligibility. Submit a State Application (STD 678) and a Statement of Qualifications no longer than one page describing your skills, knowledge, experience and training that help you to be successful in this managerial position.
A cover letter or resume is not an acceptable substitute for a Statement of Qualifications.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

The Employment Program Manager III is a Departmental Promotional exam for EDD employees only. The next administration of the Employment Program Manager III exam is tentatively scheduled for 01/2027.

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Vision and Goal Oriented, Strategic Thinking Skills, Results Driven, Effective Time Management, Organizational Skills and Effective Leadership.
• Concise and professional writing skills
• Familiarity with Progressive Discipline and Corrective Action Processes.
• Familiarity with office attendance and payroll quality control.
• Strong knowledge on human resource development.
• Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Recent two years of UI knowledge/experience
• Knowledge of UI systems including SCDB, CUBS, UISS and ccPulse system and Verizon Report.

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

• Please carefully read the instructions as you will be rated on your ability to adhere to the filing requirements, in addition to how well your experience and/or education meet the Desirable Qualifications (DQ) of the position. The DQs are identified on the job bulletin under the Desirable Qualification section.
• The Statement of Qualification (SOQ) must include your name, title the document SOQ, in 12 point font, and not exceed 1 page in length.
• Describe your experience, background, and qualifications and explain how these qualifications will help you to be successful in this managerial position. Provide specific examples of prior leadership roles and responsibilities including any experience relative to the Employment Development.
• Initial evaluation of each applicant will be based on content of answers and written communication skills, in addition to all other application materials. Applicants who do not submit an SOQ will be disqualified from the selection process.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.