Commercial Property Manager
The Property Manager (PM) is responsible to managing all operational and financial aspects of a single property or portfolio of Life Science, Lab and office properties in their designated location. The ideal candidate will have experience with Life Science Lab and/or healthcare facilities and have a proven track record of managing relationships with key members of healthcare systems. Responsibilities include but are not limited to:
- Ensure that team members develop, grow, and maintain strong relationships with tenant partners to deliver best-in-class customer service and Healthpeak core values (W.E. C.A.R.E)
- Conduct annual performance evaluations for members of team along with other HR functions as assigned
- Meet regularly with team members to review property operations
- Manage properties proactively
- Responsible for tenant satisfaction and lease compliance
- Develop and maintain strong working relationships with our tenants and decision makers
- Anticipate tenant needs
- Address tenant concerns quickly, professionally, and economically
- Schedule and attend regular meetings with key tenants to review property operations
- Ensure work orders and preventative maintenance tasks are being tracked in specified work order system and completed in a timely and professional manner and in accordance with company KPIs
- Oversee and participate in portfolio specific tenant outreach programs
- Coordinate tenant survey process, including annual action plan implementation
- Assist with lease review and abstracting as needed
- Coordinate all phases of pre- and post-move in process
- Ensure proper tenant submetering tracking and billing
- Ensure accurate and timely tenant billing, including operating and tax reconciliations
- Regularly review Accounts Receivable reports, follow up on delinquent payments and recommend legal action when necessary
- Maximize recoverable income on a property-by-property basis
- Prepare annual operating budget and 5-year capital plan for each property on an annual basis
- Manage operations within property level budget for each property in respective portfolio
- Review property cash flows and overall property operations. Understand, report and take responsibility for monthly expense variances in the respective portfolio
- Responsible for monthly accruals
- Manage vendor services and operational projects
- Competitively bid service and special projects and prepare agreements
- Oversee capital projects and attend construction meetings as needed
- Inspect and review all buildings regularly and act on items to be addressed
- Interact daily with building engineers to ensure continuity of building operations
- Review and approve vendor invoices and ensure timely and accurate payment
- Ensure operational compliance (i.e., vendor contract reviews, insurance certificate compliance, tenant contact audit, update Accounting System and Work Order System, etc.)
- Ensure tenant, vendor and team contact information and building records are maintained accurately
- Ensure compliance with all laws, codes, regulations, insurance, warranties and reporting requirements
- Ensure incident reports are properly filed and oversee insurance claim process as needed
- Perform administrative duties as necessary
- Support and adhere to Healthpeak's corporate compliance and operating policies and procedures
- Tour vacant space and support leasing efforts as needed
- Assist with collection and coordination of market data, including market rents and operating expense estimates
- Assist with acquisitions and dispositions, as required.
- Sustain a high level of confidentiality with all company information
- Perform other duties as assigned
- Ability to travel: 15%
- Competitive benefit package and generous cash incentive, salary commensurate with experience: $125,000 - $145,000 annually
- Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting
- A professional designation from BOMA, IREM, or CCIM preferred
- Minimum of 5 years of experience in commercial real estate property management. Experience in Life Science Lab/healthcare property management strongly preferred
- Experience in the analysis of operational and financial data
- Possess strong initiative and sense of personal responsibility
- Ability to establish and maintain rapport with business community and interact with various levels of professionals
- Excellent written and verbal communication skills
- Able to prioritize tasks and projects and thrive in fast-paced environment
- On-site attendance is an essential function of the job and is required in-office at company office or at properties five (5) days per week
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