Data entry- front desk
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities list:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Qualifications
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
Recommended Jobs
Lab Technician
Job Responsibilities: Conduct daily operational maintenance of lab equipment, including incubators, water baths, biosafety cabinets, centrifuges, and cold storage units Coordinate routine and p…
ABA Case Supervisor
About the Job: At Positive Behavior Steps, we are committed to providing high-quality, ethical ABA services to families living in underrepresented communities throughout the San Fernando Valley and…
Software Engineer, Human Feedback Interface
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a q…
Senior Product Data Scientist, Marketplace
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on buildi…
Policy and Regulatory Affairs Intern
Policy and Regulatory Affairs at Zoox is responsible for advancing Zoox's policy and critical government affairs priorities through external engagement and advocacy with federal, state, and local ele…
Software Engineer - Kafka
About Applied Intuition Applied Intuition is the vehicle intelligence company that accelerates the global adoption of safe, AI-driven machines. Founded in 2017, Applied Intuition delivers the to…
Senior Software Engineer, Platform
About Decagon Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippl…
Backend Engineer
About the Role You’ll be a core technical founder building the backend systems and infrastructure that power Known — from the APIs that will serve millions of requests, to the real-time communicat…
Senior Psychiatric Technician (Safety) - Program IV - Metropolitan State Hospital - 25-270
Job Description and Duties **Position is Limited-Term for 12 months. This position may be terminated at any time or may become Permanent at a later date** Metropolitan State Hospital is located i…
Senior Accountant
Senior Accountant Location: Playa Vista, California (full time, on-site) We are seeking a Senior Accountant to own and lead all aspects of Outpost’s accounting and procurement operations. Yo…