Corporate IT & AV Support Engineer
- Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary
- Collaborate closely with IT Operations team members to maintain the efficient operation of the organization’s computing environment
- Administer and resolve issues related to end‑user workstations, software, and networking as required
- Receive, triage, and respond to incoming service requests regarding system or application problems
- Coordinate with third‑party support providers and hardware vendors when needed to ensure timely issue resolution
- Support troubleshooting efforts for Microsoft 365 applications, including Outlook Webmail
- Assist with resolving issues involving OneDrive, SharePoint, Slack, Microsoft Teams, JIRA, and other business applications
- Manage IT assets, including inventory tracking, procurement, and asset updates in FreshService, and ensure compliance with company policies
- Setting up audio/video production environment for town halls, all-hands, and other events
- Producing smooth and seamless transitions on a broadcast switcher/scaler (BlackMagic, Analog Way, Barco, etc)
- Color grade and correct incoming SDI video feeds for ambient lighting conditions for broadcast
- Troubleshoot and deploy NDI / HDBaseT Video over IP senders/receivers in conference rooms
- Shoot primary & B-roll shots for video
- Edit video from video shoots
- Perform other related duties aligned with the scope and intent of the role
- Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary
- Bachelor’s degree in Computer Engineering, Information Technology, or related field/training.
- 5+ years of experience working in an enterprise‑level IT environment.
- Proficiency in supporting Windows, macOS, Linux, Okta, and other SaaS applications.
- Hands‑on experience with Microsoft Office 365 and the Office Suite.
- Experience working with JIRA and Confluence.
- Experience setting up Mobile Device Management (MDM) technologies such as Kandji, Intune, or JumpCloud.
- Experience using asset management platforms such as FreshService.
- 3+ years of experience in setting up AV for townhalls and all-hands, specifically mixing for in-person & virtual on a digital audio console (Midas, Soundcraft, Allen & Heath)
- Understanding of Crestron devices/control systems
- Strong commitment to delivering high‑quality customer service and IT support.
- Confident decision‑maker with a demonstrated ability to drive issues through resolution.
- Excellent troubleshooting skills, resourcefulness, and the ability to work independently when needed.
- Strong verbal and written communication skills.
- Ability to effectively manage multiple priorities and workflows to meet required goals.
- Demonstrates focus, organization, and follow‑through in completing work objectives.
- Possesses technical and professional expertise, applying knowledge to resolve complex IT support issues.
- Works collaboratively with team members to support shared initiatives and achieve common goals.
- Holds high personal performance standards and takes responsibility for completing tasks and assignments.
- Strong ability to manage projects, tasks, and day‑to‑day IT operational functions.
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