Concession Crew Chief

Luther Burbank Center for the Arts
Job Posting

Job Title: Concession Crew Chief Department:      Concessions Department
Reports To: Concession Manager FLSA Status:       Non-exempt/32 hours a week
Location: Santa Rosa, CA                                                 Hourly Rate:       $20 per hour

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.
Snapshot of the Role
In this customer-facing role, you will help create safe and pleasant patron and client experiences. You will support bartenders by maintaining a clean, organized, and sanitary back-of-bar area, including restocking products, preparing supplies, and assisting with event-day setup and breakdown. You will follow proper alcohol handling, sanitation, and safety practices.

Measure of Success

Demonstrates personal responsibility for the quality, accuracy, and timeliness of service to patrons throughout events.

Maintains focus and efficiency even amid interruptions, high-paced activity, and event-day distractions.

Represents Luther Burbank Center with professionalism, grace, and a commitment to delivering excellent and efficient service.

Communicates effectively with team members, bartenders, and patrons in a respectful, clear, and timely manner.

Builds and maintains customer satisfaction throughout the event cycle, ensuring a positive and memorable patron experience.

All the duties and responsibilities you are entrusted with :

Assist with setting up and breakdown of bar and beverage areas, including tables, chairs, linens, stanchions, beverages, and kegs.

Support inventory control, product rotation, and maintain clean, organized, and hygienic storage areas.

Perform minor maintenance and bi-monthly inventory counts as needed.

Maintain sanitary conditions at concession stands and kitchens before, during, and after events.

Handle trash, disinfect surfaces, mop, sweep, restock supplies, and clean ice machines.

Support safe crowd management and set up stanchions/signage as needed.

Identify and report unsafe conditions, respond quickly to medical incidents, and prioritize patron and employee safety.

Answer questions, resolve basic issues, and provide friendly, informed service to patrons.

What Matters Most in this Role

Adhere to all alcohol service and workplace safety laws, regulations, standards, and practices

A professional and friendly demeanor

Excellent time management and customer service skills

Exceptional situational awareness

Commitment to the mission of LBC

How to Apply and Further Information :
To apply, please submit a short cover letter and your resume in PDF format to [email protected] using the job title in the subject line. A detailed job description is available upon request.

Job Title: Concessions Crew Chief
Department: Concessions
Reports To: Concessions Manager
FLSA Status: Hourly/Non-exempt
Revised: 11/20/2025

Purpose of the Position
To support the preparation and smooth operation of concessions with bar set-up and dismantle, inventory oversight, and provide patrons with a positive experience.

Key Relationships:
Immediate supervisor, bartenders, patrons, volunteers, and other departments

Key Results:

• Contribute to an increase of concession revenue by efficient throughput of patrons served
• Adapt to changing operating environment with initiative-taking actions in support of concession’s needs
• Model meticulous and exceptional quality in service to maintain the highest standards
• Foster a sense of positive affiliation among concession team and other LBC staff

Primary Duties and Responsibilities
Bar Area Setup and Breakdown

• Effectively completes physical setup and breakdown of bar and beverage service areas for patrons and clients of the Center
• Safely transports, sets up, and dismantles equipment such as tables, chairs, linens, stanchions, beverages, and kegs according to event requirements
• Inventory Control
• Ensure proper product rotation, storage consolidation, and upkeep of clean, organized, and hygienic refrigerated areas
• Perform minor emergency maintenance and repairs during events, including removal of safety hazards and replenishment or replacement of products
• Accurately completes bi-monthly counts of current inventory and communicates discrepancies or needs promptly

Janitorial Duties

• Maintain sanitary conditions at concession stands and in the kitchen before, during, and after events
• Execute janitorial tasks such as trash management, disinfecting surfaces, food disposal, mopping, sweeping, replenishing supplies and products, and performing basic touch-up painting as needed
• Clean ice machines

Safety Procedures

• Supports effective crowd management during events and performances, ensuring a safe environment for patrons and employees
• Identifies, reports, and helps resolve unauthorized facility use or unsafe, unusual, or improper conditions.
• Properly sets up stanchions and signage for crowd control, relocating or removing them as events require.
• Responds quickly during medical incidents, using radio equipment to communicate clearly and concisely with staff and emergency responders.
• Prioritizes safety for patrons and employees

Patron Services

• Answer basic questions and work to resolve patron issues in accordance with policy guidelines
• Remain well informed of specific organizational information in order to provide answers to a multitude of patron questions and inquiries

Supervisory Responsibilities
This job has no direct supervisory responsibilities. May act as point of contact in the absence of the Concession Manager.

Professional Qualifications
Education
No specific educational qualifications.
Critical Skills and Abilities

• Strong verbal and written communication
• Ability to manage multiple tasks and stay calm under pressure
• Receptive to feedback and able to apply it effectively
• Read and interpret safety rules, manuals, and instructions
• Team-oriented and able to work well with others
• Apply common sense to follow detailed instructions in a multi-use venue
• Basic math skills and accurate inventory tracking

Physical Effort and Working Conditions
Must be able to perform extensive standing, driving, walking, and climbing; able to lift up to 50lbs. regularly, to transport and stock assigned supplies and products; to pick up from vendors and deliver stock and materials. Must be able to bend, stoop, and climb to reach materials. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer.